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FAQs

If I complete an application on the SELCO Community Credit Union website, what do you do with this information?

We use application information to complete requests and/or transactions. We may share personal information with our business partners in order to deliver products and services which you have requested (for example, obtaining a credit report if you applied for a loan).

SELCO Community Credit Union will not sell personal information to a third party for the purpose of solicitation. Information may, from time to time, be made available on a limited basis to SELCO Community Credit Union business partners, to provide special offers or promotions of products or services that may be of interest to particular members in accordance with applicable law. Our business partners are carefully selected and share the same strict business principles as SELCO Community Credit Union.

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If I send you an email, what do you do with it?

When you communicate to us through email, we use your email address only for the purpose of responding to your comments, questions and concerns.

SELCO does support an optional LISTSERV, "SELCO Electronic Mailing List," which provides Members and potential Members with financial news and information about promotions, products and services. We only send information about current promotions and products and services to members who subscribe to this mailing list. You will never receive unsolicited email from SELCO Community Credit Union unless you personally authorize it by subscribing to our mailing list. You always have the ability to unsubscribe at any time. To unsubscribe, please read the instructions in the confirmation email you received when signing up, or contact us by email, phone, fax, or mail. Your email address provided in order to join the list will not be sold, nor will it be shared with others outside the credit union, unless we are compelled to do so by law.

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Do you use analytics software? If so, what do you do with the information?

Yes, SELCO Community Credit Union uses analytics software. We collect information about the name of the domain from which you access the Internet (example: lane.edu, aol.com, or pacinfo.com) and the site from which you came from. We use this information for internal analysis only, which helps us improve the content of our web site for your future visits. Our web servers also collect information about browser and operating system types and which pages each user visits. We review traffic, hardware, and software statistics in order to make our site more accessible to all members and to tailor information to individual visitors and for traffic audits.

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What do you do with information from online surveys?

The information you provide on surveys and promotions will be used for internal marketing purposes only, including developing new content that meets your specific needs or content that needs updating due to accessibility or functionality problems.

The encryption is accomplished by establishing a Secure Socket Layer (SSL) connection between the browser and the Web server. You can only access Online Banking with an SSL-compliant browser. All application forms and all areas of Online Banking are secure pages, which means that at no time can your information be accessed by anyone other than a SELCO Community Credit Union representative.

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There are certain areas on your Web site that use a Co-Branded Label area that is not owned and operated by SELCO Community Credit Union. What happens to information provided to those entities?

SELCO Community Credit Union has, wherever possible, structured its Partnerships with entities that share the same privacy values as we do. Some of the Partnerships developed have these terms expressed in our Agreement with the other party. If you believe that your privacy has been violated on a Partner site, please contact us immediately.