Digital Banking

Frequently Asked Questions

Online banking is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. With online banking you can:

  • View your account balances.
  • View your account history.
  • View your eStatements.
  • Transfer funds.
  • Pay bills.
  • View check images.
  • View your pending transactions.
  • Set up account alerts to get notified when certain transactions occur.

Yes, enrolling in online banking is necessary if you are a new user. Simply click the "Enroll Now" link at the online banking login screen and follow the prompts that walk you through the process.

First, you'll want to download SELCO’s mobile banking app from the Apple or Google Play app store. Once you have the app downloaded, you can enroll in mobile banking by entering your member number and following the prompts. If you can't locate your member number, feel free to call us at 800-445-4483 and we'll help you look it up.

Very. Not only do we use multiple firewalls and submit to frequent external security audits, we also use SSL encryption to communicate securely with all services. At every turn, we have systems in place to protect your accounts, no matter how you choose to access them.

Yes, digital banking supports the current version of Quicken and QuickBooks plus the two previous versions for downloading your account history.

Digital banking supports the download of statement data via WebConnect, which does not allow for sending of messages, performing transfers, or sending bill payments.

There are no limits on how often you can use digital banking.

SELCO limits electronic transfers made via digital banking from certain savings accounts to six per calendar month. Because of this, you cannot make more than six monthly electronic transfers from each savings account, secondary savings account, or money market account.

Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per SELCO account, so if you wish for your joint account holders to have online banking access, you must give them your password and with the answers to your security questions. SELCO will only be able to assist with joint owner access to online banking if the joint owner is an owner of all shares and loans associated with that specific account number.

Online banking operates in real time, so transactions are reflected on your account immediately.

We'd like to have your current email address on record as a way of notifying you regarding important account information. From time to time, with your permission, we may also send you notifications regarding special offers or other information. We respect our members' privacy, and will never sell or give your email address to anyone.

You can reset your password by clicking on the "Forgot Password?" link on the online banking login page. Or, you can call the Service Center at 800-445-4483 during business hours so that we may reset your password.

To access your account through online banking, you will need the following:

  • Any type of computer that can access the Internet
  • The current version (or two previous versions) of Internet Explorer, Firefox, or Chrome. Safari is only supported on OS-X 10.10 and above.
  • An active account with SELCO Community Credit Union
  • A valid and accessible email address on file with us.

Please send us a Secure Message or call the Service Center at 800-445-4483 during business hours.

Visit Quicken Help or QuickBooks Help for more information and support.

You can access all of your SELCO accounts.

You may be locked out. As a security feature, if you unsuccessfully attempt to log on to online banking 3 times, access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging on, please call the Service Center at 800-445-4483 during business hours or click on the "Forgot Password?" link on the website to unlock your account.

Yes. If you are enrolled in SELCO’s mobile banking, you can view your accounts and transaction history on your Apple Watch. From your Apple Watch compatible iPhone, open the Apple Watch app and select SELCO from the list of available apps.

Yes, you can open additional accounts in mobile banking, including savings, money market, or checking. To do this, tap "Open New Share" or "Open Checking" from the side menu, choose which type of account you would like to open, then follow the prompts.

Yes. If you aren't already a member, it takes about five minutes to apply through our online membership application.

Nope. And once you're enrolled in mobile banking, you'll automatically have access to online banking and its features as well.

In addition to viewing your accounts, transaction history, and check images, you can schedule bill payments, transfer funds, deposit checks, apply for a loan, locate SELCO branches and no-fee ATMs, sign up for and view eStatements and even schedule virtual or in-person appointments.

Our app is compatible with current iOS and Android operating systems. For all other operating systems, our mobile browser version includes a responsive design developed for smaller screens.

Call us at 800-445-4483. We’ll be happy to help.

Check out our Tour Mobile and Banking page for a list of mobile and online banking features. If you can’t find what you’re looking for, feel free to call us at 800-445-4483.

This is due to a developer options setting on your device, but it’s easy to fix:

  • Go to Settings.
  • Select “Developer options.”
  • Disable the “Don't keep activities” or “Immediately destroy activities” settings.
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