As a reminder, SELCO will never call, email, or text asking for sensitive information, such as your PIN, full SSN, debit/credit card numbers, or CVV code. Click here to learn how to stay a step ahead of scammers this holiday season.

Security & Privacy

Change username and password

Change Username & Password

Check out these simple steps for changing your username and password. 

Enable touch or face id for digital banking

Enable Fingerprint/Face ID

Log in to digital banking without having to use your credentials. 

Report bank card lost or stolen

Report Card Lost/Stolen

Cancel your misplaced or stolen card and order a replacement within seconds. 

Add login security validation

Add Login Security Validation

Enable security validation for your account for an extra layer of security.

Frequently Asked Questions

If you call us, we’ll ask for information for verification purposes. However, SELCO does not make outbound calls from our 800 number and will never send you a text asking for your:

  • Personal Identification Number (PIN).
  • Full SSN (though we may ask for it when you call us).
  • Three-digit code on the back of your card.

If you’re ever unsure you’re speaking with a SELCO representative, hang up and call us directly at 800-445-4483.

Multi-factor authentication is a security system designed to ensure you are who you say you are and that you’re the only person who can access your account. The first factor is your normal username and password, and the ensuing factors come via one of these methods:

  • A code sent to your device or generated from an authentication app. SELCO Digital Banking employs Google Authenticator, a more modern option that requires less frequent authentication requests while still providing the benefit of added protection.
  • One-time codes sent via text, voice call, or email.
  • One-time calls from SELCO’s Service Center.
  • Fingerprint/Face ID.
  • Push notifications.

For even more security, you can opt to be doubly authenticated each time.

Your account information is encrypted between your device and SELCO’s server, providing the same level of encryption as a virtual private network (VPN). In other words, a VPN is not necessary to protect your sensitive banking data.

To manage and secure your card conveniently, we encourage both of the following:

  • Enroll in fraud text alerts. By opting in to receive fraud text alerts, you’ll get a text message rather than a phone call when there is suspected fraud on your card. To opt in, simply log in to digital banking, click or tap “Alerts,” then "Security Alerts," and check the "Mobile Phone Number" box. Another secure method of receiving fraud alerts is through push notifications, also located under Security Alerts. 
  • Use card controls to lock your card when you're not using it. Available in digital banking, card controls allow you to lock and unlock your SELCO cards right from your phone. For extra security, keep your card locked, and simply unlock it temporarily while making a transaction.

 

You’ll need to turn off your VPN before accessing digital banking. But rest assured, your account information is encrypted between your device and SELCO’s server, providing the same level of encryption as a virtual private network (VPN). In other words, a VPN is not necessary to protect your sensitive banking data.

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