Contactless Cards

Frequently Asked Questions

Contactless payments use short-range wireless technology to make secure payments between a contactless card or payment-enabled device and a contactless-enabled terminal, providing the ability to “tap” the terminal to pay—without the need to swipe, dip, or insert the card.

  • It’s fast. Your payment is processed in seconds so you can be on your way.
  • It’s easy. Simply tap your Visa® contactless card on the contactless-enabled terminal.
  • It’s secure. When you tap to pay, you use the same trusted security as chip cards. Each transaction is protected by a dynamic encryption.

You can use mobile wallet services at a growing number of merchants, and even in some apps. Look for the contactless and mobile wallet logos, or visit your mobile wallet’s website for a complete list of merchants.

Millions of merchants around the world accept contactless payments, including fast food restaurants, grocery stores, pharmacies, and more.

Just look for the Contactless Symbol at checkout, tap your card on the contactless-enabled terminal, and be on your way. Contactless cards should be held flat (within 1–2 inches) above the Contactless Symbol for 1–2 seconds, until the payment has been accepted.

No, other than not having to enter or swipe your card, the process to complete transactions will be the same and you may be asked to enter your PIN or sign depending on whether you choose credit or debit for the transaction type.

Yes, absolutely. Your new contactless card is still compatible with mobile wallets

Yes, contactless cards use the same trusted security as chip cards. Each transaction is protected by a dynamic encryption. Just like a chip card, each transaction is accompanied by a one-time code that protects your payment information. Unlike cash, using your contactless card provides an electronic record of your purchases and gives you all the great functionality and convenience of a Visa card.

For every contactless transaction, a unique transaction-specific code is created that secures the cardholder’s payment information. Due to the nature of the code and additional fraud protection processes, it is difficult to use skimmed cardholder information for fraudulent purchases.

No. Contactless technology requires the merchant to first initiate the payment, and the contactless card must be held in close proximity (1–2 inches) to the terminal for a transaction to take place.

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