Yes. While you don't need your member number to log in to digital banking, you’ll still need it for account verification and other uses.
Yes! You'll be able to access your accounts on a desktop computer and the mobile app with the same username and password.
After selecting your preferred contact method, confirm that you’ve clicked the “Proceed” button. If you don’t receive your verification code within a minute, please see the specific troubleshooting tips below.
If requesting a code by text:
If your text code doesn't arrive within a minute, you might not have short codes enabled on your phone. (A short code is the abbreviated phone number used to send the text).
Please note: You’ll need to contact your cell phone carrier directly to activate short codes on your device.
Alternatively, some members have had success activating short codes by:
If requesting a code by email:
Make sure to check your spam folder. If your code was filtered to your spam, make sure to mark the email as “Not Spam” so future codes will arrive in your inbox.
Fortunately, no. To access your other accounts (including your child’s account), all you’ll need to do is toggle between them in digital banking. No need to log in separately to each account. Check out this how-to to learn more.
As a security feature, if you unsuccessfully log in three times, your account will be restricted from online access. (This is to prevent someone from trying to guess your password.) To unlock your account, click the “Forgot your username or password?” link and follow the instructions. You can also contact us through live chat or by calling 800-445-4483, and we’ll help reset your password.
You'll need to update your log-in info in any of your aggregated services. In most cases, this is the only step you'll need to take. However, if you are using the software of Quicken/QuickBooks (as opposed to the online version), you’ll be able to continue using your member number and password.
By enabling Face or Fingerprint ID, you can log in quickly and securely without entering a security code every time. However, as an additional layer of security, you may be prompted to enter a code on occasion. Please note: Your initial login for every device will require security code verification.
You can! On the login screen, you’ll have the option to add usernames for your other accounts (for example, a business or child's account). Once a login is added, you can simply select it from the drop-down and enter the password to gain access to that account.
The list of usernames that will appear is tied to each device you use to access digital banking. For example, you can save a few usernames on your phone and a few others on your PC. To ensure uninterrupted use of this service, be sure to enable your browsers to save cookies. Note: This feature won't work in cookies-based browsers like Incognito and InPrivate.
If you use biometrics to access our digital banking app, this capability can only be tied to one login. By setting up biometrics on a new username, it will override the existing one. For step-by-step instructions with screenshots, see the Add Usernames to the Login Dropdown How-To.