Frequently Asked Questions

Card controls, featured in digital banking, are available for any SELCO Community Credit Union member who is enrolled in digital banking and has a SELCO debit or credit card. Use it to manage spending and secure your cards from potential fraud right from your desktop computer or mobile device.

Absolutely. You can set alerts for activity on your accounts and cards as well as notifications of suspicious activity. Get alerted when your balances dip below or go above a certain amount, when checks clear, when your loans are due, and much more. These alerts can be sent via email, text, or push notification. To learn more, visit the “Card Management & Alerts” help and support page.


Card controls let you set limits on how your cards are used, and real-time alerts will let you know exactly when your card is being used. Every step of the way, you’re in complete control.

Card controls in digital banking can only be used for SELCO-issued debit or credit cards. SELCO gift cards or cards issued by other financial institutions are not allowed.

Absolutely! Card controls requires at least one account to be registered, but additional SELCO-issued cards can be added to your profile at any time.

As soon as you realize your card is misplaced, you can do one of two things in digital banking. You can lock your card immediately; when your card is locked, it cannot be used to make a purchase. You can also go straight to reporting your card lost or stolen, which also instantly blocks your card from being used. This is done in digital banking by selecting your credit card account or checking account associated with your debit card, then clicking or tapping the "Card Services" tab and selecting “Report Card Lost/Stolen.” Your misplaced/stolen card will then be canceled and a replacement card will be ordered and sent to you within 10–14 business days.

Changes take effect immediately and can be reversed just as quickly. You can even turn off your card until the moment you present it to a cashier or place an order online.

If your card number stays the same, your settings should automatically transfer to the new card (but you may need to update the expiration date and security code). But if your card has a new number, you will need to log in to digital banking, navigate to Card Services via your checking account or credit card account to add the new card, and set up your card controls and alerts (and be sure to delete the old card).

Visit or call the automated activation line at 866-262-9488. It'll only take a few moments, and we'll walk you through every step.