As a reminder, SELCO will never call, email, or text asking for sensitive information, such as your PIN, full SSN, debit/credit card numbers, or CVV code. Click here to learn how to stay a step ahead of scammers this holiday season.

Card Controls

Frequently Asked Questions

Card controls, featured in digital banking, are available for SELCO Community Credit Union members. Use it to manage spending and secure your cards from potential fraud right from your desktop computer or mobile device.

Card controls includes the most popular features you’re accustomed to (and more):

  • Turn your card off (which blocks all transactions, except for recurring payments, deposits, or credits), and turn it on instantly when you’re ready to make a transaction.
  • Limit card use to only gas stations.
  • Set the spend limit (maximum dollar amount your card can be used for).
  • Decline online, international, or ATM transactions.
  • Travel notices to avoid inaccurate card declines.

There are plenty of ways to stay on top of transactions as they happen through card control alerts. Receive notifications by text, email, or push notifications for any of the following:

  • Transactions over a certain amount
  • In-store, online, or contactless transactions
  • International transactions
  • Anytime your card is declined
  • Card used at a gas station
  • ATM withdrawals
  • When your balance drops below a certain amount

Absolutely. You can set alerts for activity on your accounts and cards (there’s no longer need for a separate Card Manager app) as well as notifications of suspicious activity. Get alerted when your balances dip below or go above a certain amount, when checks clear, when your loans are due, and much more. These alerts can be sent via email, text, or push notification. To learn more, visit the “Card Controls & Alerts” help and support page.

 

If you currently use Card Manager, you’ll need to deactivate your card controls and alerts in the app and recreate them in the updated digital banking system. Similarly, any existing account alerts (e.g., account balance, transaction alerts, “Notify Me” login alerts, etc.) will need to be recreated in the updated system.

Card controls let you set limits on how your cards are used, and real-time alerts will let you know exactly when your card is being used. Every step of the way, you’re in complete control.

Card controls in digital banking can only be used for SELCO-issued debit or credit cards. SELCO gift cards or cards issued by other financial institutions are not allowed.

Any SELCO Community Credit Union member who is enrolled in digital banking and has a SELCO debit or credit card can access card controls.

Yes! Select your credit card account or checking account associated with your debit card, then you can view recent transactions within the “Activity” tab.

 

Absolutely! Card controls requires at least one account to be registered, but additional SELCO-issued cards can be added to your profile at any time.

Follow these steps to set or reset your PIN for your debit or credit card:

  • Log in to digital banking.
  • Select the credit card or checking account associated with your card.
  • Click or tap your card image.
  • Select Set PIN, then enter the current PIN (if you’re resetting) followed by the new PIN twice.

 That’s all there is to it. Your card PIN has been set/reset.

As soon as you realize your card is misplaced, you can do one of two things in digital banking. You can lock your card immediately using card controls. When your card is locked, it cannot be used to make a purchase. You can also go straight to reporting your card lost or stolen, which also instantly blocks your card from being used. This is done in digital banking by selecting your credit card account or checking account associated with your debit card, then clicking or tapping the three-dots drop-down in the upper-right corner and selecting “Report Card Lost/Stolen.” Your misplaced/stolen card will then be canceled and a replacement card will be ordered and sent to you within 10–14 business days.

Changes take effect immediately and can be reversed just as quickly. You can even turn off your card until the moment you present it to a cashier or place an order online.

You can call us at 800-445-4483chat with us during business hours, email us using this form, or visit a local branch. After business hours, call us at 800-445-4483.

If your card number stays the same, your settings should automatically transfer to the new card (but you may need to update the expiration date and security code). But if your card has a new number, you will need to log in to digital banking, navigate to card controls to add the new card, and set up your card controls and alerts (and be sure to delete the old card).

Live Chat