Phone Banking Transition Guide

Digital banking is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the internet and via our mobile app. With digital banking you can:

• View your account balances and history.
• View your pending and recent transactions and transaction history.
• View your eStatements.
• Transfer funds and pay bills.
• Deposit checks (from the app).
• Apply for accounts and loans.
• Set up transactional and security alerts.
• Customize your dashboard with helpful financial resources.

Yes. We protect your money with multiple layers of modern authentication and security at every login—and throughout the digital banking experience. Starting with a strong username and password, you can protect your information with additional layers of security like push authentication, authenticator apps, fingerprint or face ID, and account and card alerts.

Yes, you can. Once you're logged in to digital banking, your balances will be displayed on the home screen. You can also view your account balances without logging in to digital banking by enabling Quick Balance on the homescreen of your mobile device.

Our digital banking system supports the last two versions of Chrome, Firefox, Safari, and Edge, as well as iOS 16 or higher and Android 13 or higher. To update the Android WebView and Chrome browser on an Android device, follow these instructions: 

Update Android System WebView:

1. Launch the Settings app.
2. Tap Apps.
3. Select Android System WebView.
4. Tap App details in store.
5. Tap Update. Then, restart the device.

Update Chrome on Android:

1. Open the Google Play app and tap your profile picture in the top-right corner.
2. Select Manage apps & device > Updates available.
3. You'll see available updates for apps on your phone. Find Google Chrome and tap Update. Or tap Update all.

We’ve strengthened our login requirements to better safeguard your accounts. Alphanumeric usernames are still required to log in to digital banking. Here are the new username and password requirements:

Username:

• 8-32 characters
• Can include letters, numbers, and special characters.
• Member numbers are prohibited.
• Contain at least one letter.
• Cannot match your password.

Password:

• 8-32 characters
• Can include letters, numbers, and special characters.
• Contain at least one letter.
• Cannot match your username, member number, first name, or last name.
• Passwords will still be validated against a national list of prohibited passwords obtained from previous massive security breaches and commonly used passwords. These will also be prohibited.
• Spaces are encouraged, and SELCO recommends that users consider using a sentence or phrase in place of a traditional password.
• Supported special characters include: ~!@#$%^&*()-_+={[]}|:;’“?,<.>/

You can reset your password by clicking on the "Forgot your username or password?" link on the digital banking login page. Or you can call the Service Center at 800-445-4483 during business hours so that we may reset your password.

Very little, actually. The navigation is slightly different because of the different screen sizes (for example, the main navigation on the desktop version is at the top of the screen, while on the app the navigation panel is at the bottom). Otherwise, the only differences will be:

• The ability to deposit checks from the app using your phone’s camera.
• Facial and/or fingerprint recognition to log in on the app.
• A quick view of your account balances without having to log in to the app.

You can take your pick between the two versions to view your accounts, transaction history, and check images, as well as schedule bill payments, transfer funds, apply for a loan, sign up for and view eStatements, and even schedule virtual or in-person appointments.

As a security feature, if you unsuccessfully log in three times, your account will be restricted from online access. (This is to prevent someone from trying to guess your password.) To unlock your account, click the “Forgot Password” link and follow the instructions. You can also contact us through live chat or by calling 800-445-4483 and we’ll help reset your password. 

You can! On the login screen, you’ll have the option to add usernames for your other accounts (for example, a business or child's account). Once a login is added, you can simply select it from the drop-down and enter the password to gain access to that account.

The list of usernames that will appear is tied to each device you use to access digital banking. For example, you can save a few usernames on your phone and a few others on your PC. To ensure uninterrupted use of this service, be sure to enable your browsers to save cookies. Note: This feature won't work in cookies-based browsers like Incognito and InPrivate.

If you use biometrics to access our digital banking app, this capability can only be tied to one login. By setting up biometrics on a new username, it will override the existing one. For step-by-step instructions with screenshots, see the Add Usernames to the Login Dropdown How-To.

Yes, in most cases you can. Typically, the primary (or first-named account holder) will keep the current username. To get started with your own login, register using any member number where you’re an account holder on all the deposits and loans. Once logged in, you’ll see a personalized view of all your deposits and loans at SELCO across any other membership accounts you hold.