Customer Service & Support Resources

Digital banking operates in real time, so transactions are reflected on your account immediately.

Both your current and available balances for deposit accounts will be displayed on the account dashboard in the app. (For an explanation on how the two balances operate, please refer to the “What’s the difference between ‘current balance’ and ‘available balance’?” FAQ.) For loans, the “current” balance is displayed. (The exception is credit card balances, which will show both the current and available balances.) For example, a certificate requires a minimum of $1,000 to remain open; therefore, the “available” balance will be $1,000 less, because the minimum balance of $1,000 is “unavailable.” For deposit accounts, you can see both your current and available balances on the account history page.

Statements are updated once a month (at month’s end). For this reason, payments made before the statements are generated will not be reflected until the following month’s statement has been posted.

Yes! Consumer loans may be paid directly using an external transfer. While business loans are currently unable to be paid with an external transfer, members can transfer to a deposit account and then to the business loan.

To manage and secure your accounts and cards conveniently, we encourage the following:

• Enroll in security alerts. By opting in to receive security alerts for your accounts, you’ll get either a text message or push notification if suspected activity takes place on your account. To opt in, simply log in to digital banking, click or tap “Alerts,” then "Security Alerts," and check the "Mobile Phone Number" box. 
• Enroll in fraud text alerts. By opting in to receive fraud text alerts, you’ll get a text message when there is suspected fraud on your card. To opt in, simply log in to digital banking, click or tap “Alerts,” then "Fraud Text Alerts," then toggle the "Enable Fraud Text Alerts" to the right. 
• Use card controls to lock your card when you're not using it. Available in digital banking, card controls allow you to lock and unlock your SELCO cards right from your phone. For extra security, keep your card locked, and simply unlock it temporarily while making a transaction.