Voice-Activated Phone Menu Guide
Getting Started
Instead of entering numbers on your keypad to navigate a menu, simply say what you want in a few words. To minimize the time you’re on hold, please be precise about why you’re calling (saying “representative” may not route you to the correct queue).
- When you call us at 800-445-4483, our virtual assistant, Liv, will ask what you’d like to do. You can say things like “Account balance” or “What are your current rates?”
- Before she can relay account-specific information, Liv will ask a few questions to verify your identity.
- If you'd like to speak with a representative, Liv will ask what you need assistance with and, if she can't help, will transfer you to the proper team.
Additional Resources
The Benefits of Banking Digitally with SELCO
Banking digitally with SELCO can become a creature comfort while giving you peace of mind knowing your information is safe.
Tips For Successful ACH Transfers
While ACH transfers can be quick and convenient ways to send and receive money, there are a few steps to ensuring smooth and timely ACH transfers.
Account Takeover Fraud Is on the Rise. Avoid Becoming a Victim
Account Takeover Fraud is rampant. Awareness and vigilance will help put a lock on your accounts and sensitive information.
How to Ensure Your Accounts Are Safe
With so much information floating around in cyberspace, it's more important than ever to set up personal firewalls against potential fraud and identity theft.