Security Center

Security Alerts

  • Malware Alert

    Protecting Yourself Against Malware

    Seeing weird pop-ups when you don't expect them? Ensure your browser is current on security patches; if you suspect you have CSIM malware, scan your machine with antivirus software, or take it to a service provider who can do this for you.

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What to Do When There's a Problem

If your card has been lost or stolen...

If your SELCO credit card, debit card, or card information is lost or stolen, call us right away—day or night—at 800-445-4483 so your card can be blocked. If it’s outside regular business hours, we’ll connect you with the Visa Fraud Center.

To get a replacement card, contact us during business hours or stop by any branch to get a new card on the spot.

If your account has been compromised...

If you suspect your checking or savings account has or may be compromised, contact us immediately during business hours so we can protect your account and begin an investigation.

If you see suspicious charges...

If you see an unauthorized card transaction on your account, call us right away—day or night—at 800-445-4483 so we can protect your account from further unauthorized activity. If it’s outside regular business hours, we’ll connect you with the Visa Fraud Center.

If the unauthorized transaction is not a card transaction, please call us during regular business hours and we'll partner with you to resolve the situation.

To get a replacement card, contact us during business hours or stop by any branch to get a new card on the spot.

If an authorized transaction doesn’t appear correctly on your account, you can file a dispute by contacting us during regular business hours.

If your information was involved in a data breach...

Unfortunately, data breaches remain an ongoing threat. If your data has been compromised, or if you’d like to take proactive steps to protect your information from such threats, here are a few steps and resources to help minimize your risk.

Review Your Account Statements and Notify Law Enforcement of Suspicious Activity

As a precautionary measure, we recommend you review your account statements and credit reports closely. If you detect any suspicious activity on an account, immediately contact your financial institution. Also be sure to report any fraudulent activity or suspected identity theft to proper law enforcement authorities, including your state attorney general and the Federal Trade Commission (FTC).

To file a complaint with the FTC, visit IdentityTheft.gov or call 877-438-4338. Complaints filed with the FTC will be added to the FTC's Identity Theft Data Clearinghouse, a database made available to law enforcement agencies.

Obtain and Monitor Your Credit Report

You can obtain a free copy of your credit report online from each of the three major credit reporting agencies (Equifax, Experian, and TransUnion) once every 12 months. To do so, call 877-322-8228 or complete an Annual Credit Report Request Form and mail it to:

Annual Credit Report Request Service PO Box 105281 Atlanta, GA 30348

Consider Placing a Fraud Alert on Your Credit Report

It’s free to place an initial fraud alert on your credit report, and the alert will stay on your credit file for at least 90 days. This alert informs creditors of possible fraudulent activity within your report and requests that the creditor contact you before establishing any accounts in your name. To place a fraud alert on your credit report, contact any of the three credit reporting agencies identified above.

Take Advantage of Additional Free Resources on Identity Theft

We recommend you review the tips provided by the Federal Trade Commission's Consumer Information website, a valuable resource with some helpful tips on how to protect your information.

For more information, visit IdentityTheft.gov or call 877-438-4338. A copy of Identity Theft – A Recovery Plan, a comprehensive guide from the FTC to help you guard against and deal with identity theft, can be found on the FTC's website.

Security Freeze

You have the right to put a security freeze on your credit file. A security freeze (also known as a credit freeze) makes it harder for someone to open a new account in your name. It is designed to prevent potential creditors from accessing your credit report without your consent. As a result, using a security freeze may interfere with or delay your ability to apply for a new credit card, wireless phone, or any service that requires a credit check. You must separately place a security freeze on your credit file with each credit reporting agency.

To place a security freeze, you may be required to provide the consumer reporting agency with your Social Security number; date of birth; current and previous addresses; a copy of your state-issued identification card; and a recent utility bill, bank statement, or insurance statement. There is no charge to request or remove a security freeze.

If you need help and our Service Center is closed...

If your SELCO debit or credit card is lost or stolen, or if you notice suspicious activity on your account, call us right away—day or night—at 800-445-4483 so your card can be blocked. If it’s outside regular business hours, we’ll connect you with the Visa Fraud Center.

To get a replacement card or initiate other actions to protect your account, contact us during business hours or stop by any branch to get a new card on the spot.

Tips and Best Practices

Young woman illuminated by laptop

Generation Z and the Minefield of Online Scams

Young people's familiarity with technology—specifically, social media—can create a false sense of security when targeted by online scams.

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The Many Schemes of Scam Artists

From unexpected winnings to fake charities, this anthropomorphic inspector breaks down the increasingly complex ways fraudsters collect financial information.

What to Do About Those Annoying Robocalls

What to Do About Those Annoying Robocalls

Robocalls come in many forms, and have gotten smarter about tricking you into answering. Here's how to slow them down.

Popular Holiday Scams (and How to Avoid Them)

Popular Holiday Scams (And How to Avoid Them)

It’s natural to let your security slip a little when spending a lot. That's why scammers step up their game during the holidays.

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Swimming Clear of Phishing Scams

Scammers aren't going away anytime soon, even if their methods change with the times. Here are a few tips for avoiding their hooks.

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Be Aware of 'Free' Trial Offers

If it sounds too good to be true, it probably is.

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How Bad Habits Can Lead to Identity Theft

Luckily, the best protection is just a matter of small changes to everyday habits.