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COVID-19 Member Information Center

In response to the COVID-19 pandemic, we’re evolving our services to continue serving you safely.

We're Here To Serve You

Update: September 4, 2020 3:45PM PT

In our ongoing efforts to best serve you, we have reopened most branch lobbies. If you visit us in person, you’ll notice a few changes meant to help keep our members, team members, and community safe.

• Except for children under 5, face coverings are required at all indoor locations by Executive Order. If you require an accommodation, please let us know.
• Distancing and directional markers to help guide traffic
• Greeters to assist with traffic flow and monitor capacity
• Particulate barriers at workstations and desks
• Cleaning and sanitization between interactions  

Because we are limiting branch capacity, you may be asked to wait outside or in your car if lines are longer than usual. For priority over drop-in visits, we encourage you to use our scheduling tool to set up virtual, phone, and in-person appointments.

For all routine transactions, we urge you to continue using our free digital services. Thank you for your understanding.

 

Access Your Account

As we strive to protect our community while serving you safely and with minimal wait times, we urge you to use our free digital services for routine transactions, including transfers, payments, mobile deposits, returning signed documents, and more.

This is also a great time to set up automatic direct deposit of your paychecks through your employer.

Learn more

Drive-up Services

We continue to offer expanded drive-up services to include routine transactions, instant-issue cards, cashier's and temporary checks, money orders, and more. Visit our branch locations page for specific hours and services.

Temporarily Closed

The Redmond-Walmart location remains closed. However, we’re available to meet with members at our other Redmond and Bend branches, and ATMs are available 24/7 at all locations.

Financial Assistance Programs

If your income has been disrupted by COVID-19, you may be eligible for an income disruption loan, our special Skip Payment offer, or home equity loan help through our COVID-19 Financial Assistance Program.

We also have relief options available for your business. To learn more, visit our COVID-19 Financial Assistance for Businesses page.

Please note: The state of Oregon’s Emergency Relief Assistance program is now closed. We are thankful to have helped so many Oregonians before the limited funding was exhausted. To learn about additional, less-limited assistance, please call 2-1-1 or click here.

Email Archive

We're sharing the latest on our response to the pandemic through email. If you haven't already done so, update your contact information by calling 800-445-4483.

Learn more

Frequently Asked Questions

Visit our COVID-19 Member FAQ for frequently asked questions about our virtual branch options, SELCO's safety and soundness, economic impact payments, and more. If you have a question we haven’t answered, please give us a call at 800-445-4483.