For the safety of our community, we’ve closed all branch lobbies and some locations. Drive-up banking is still available, but hours may be modified. Visit selco.org/COVID-19 for banking alternatives and the latest updates.

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COVID-19 Member Information Center

In response to the COVID-19 pandemic, we’re evolving our services to continue serving you safely.

We're Here To Serve You

Update: April 8, 2020 3:15PM PST

To limit the spread of the virus, we’ve closed all branch lobbies and some locations. We’re now offering expanded services through our drive-ups, but we’ve moved some locations to a M, W, F schedule. 

As we evolve our hours and services, it’s more important than ever to take advantage of our free online banking and mobile banking for routine transactions, including transfers, payments, mobile deposits, and more. We also offer an online scheduling tool to set up consultations by phone or video conference.

If your income has been disrupted by COVID-19, we encourage you to consider our COVID-19 Financial Assistance Program. Helping you through financial ups and downs is our very reason for existing. Throughout our 84-year history—from the throes of the Great Depression to today—we’ve served our members without interruption. You can count on that to continue.

Access Your Account

As we strive to protect our community while serving you safely and with minimal wait times, we urge you to use our free digital services for routine transactions, including transfers, payments, mobile deposits, returning signed documents, and more.

This is also a great time to set up automatic direct deposit of your paychecks through your employer.

Learn more

Drive-up Only Branches

We’ve expanded our drive-up services to include routine transactions, instant-issue cards, cashier's and temporary checks, money orders, notary public services, help accessing online banking, Privateline, and more. Please note: While drive-up hours have not changed, we’ve moved to a M, W, F schedule in some locations.

Monday, Wednesday, Friday Schedule:

  • Bend – East (and Saturday from 10:00am-2:00pm)
  • Bend – Old Mill
  • Burns
  • Redmond (and Saturday from 10:00am-4:00pm)
  • Salem

Regular Drive-Up Schedule:

  • Eugene – Downtown
  • Eugene – Santa Clara
  • Eugene – West 11th 
  • Springfield – Gateway
  • Springfield – Mohawk
  • Springfield – Thurston 

Visit our branch locations page for additional information.

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Temporarily Closed

The following branches are temporarily closed altogether: AlbanyForest Park (Portland)Redmond–Walmart, and West Bend. However, ATM access remains available at each closed branch location. 

COVID-19 Financial Assistance Program

If your income has been disrupted by COVID-19, you may be eligible for an income disruption loan, our special Skip Payment offer, or home equity loan help through our COVID-19 Financial Assistance Program.

We also have relief options available for your business. To learn more, visit our COVID-19 Financial Assistance for Business page.

Email Archive

We're sharing the latest on our response to the pandemic through email. If you haven't already done so, update your contact information by calling 800-445-4483.

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Frequently Asked Questions

If you can’t find your answer below, please give us a call at 800-445-4483.

    Is my money safe with SELCO?

  • As a federally insured credit union with exceptional financial stability, we can say with confidence that your funds are safe and secure with SELCO. SELCO accounts are federally insured by the National Credit Union Share Insurance Fund up to $250,000, with additional coverage provided for different ownership interest and account types (this is a safety net that wasn’t in place during the great market crash of 1929). In fact, no American has ever lost a single penny on their insured accounts at any federally insured credit union in the US. There’s really no better place for your money.

    Is SELCO strong enough to survive the financial crisis?

  • Throughout our 84-year history—from the Great Depression of the 1930s, to the Great Recession a decade ago, to today—we’ve served members without interruption. You can count on that to continue. Our regulatory examiners rate SELCO among the strongest credit unions in the Pacific Northwest. With $1.8 billion in total assets and a net worth ratio of nearly 12%, which far exceeds regulatory standards, we are well positioned to support each of our 140,000 members through challenging times like this.

    Should I withdraw cash?

  • Some “experts” are advising Americans to withdraw extra cash as protection during this pandemic. We strongly advise against that.
  • Cash is vulnerable to theft, fire, and other forms of loss. And once it’s lost, it can’t be replaced. Keeping it at SELCO (where it’s federally insured) and using a debit card for purchases is much safer. If your card is lost, stolen, or destroyed, it can easily be replaced.
  • Cash isn’t required. There are many secure ways to make purchases and pay bills without cash.
  • Cash is tempting. Having large amounts in your wallet or at home may tempt you to spend money you wouldn’t otherwise. Why not leave it where it’s secure and earning dividends?
  • Cash can be dirty. You never know where it’s been, and handling it can be especially risky right now.

    Can I still access my safe deposit box?

  • You can access your safe deposit box by making an appointment at the appropriate branch through our online scheduling tool.

    Are fraudsters trying to take advantage of COVID-19 concerns?

  • While we aren’t aware of any COVID-19 scams targeting SELCO members, the Federal Trade Commission offers ways to protect yourself from possible COVID-19 scams. In addition, the FBI is alerting the public to various schemes through ongoing press releases.
  • As a reminder, SELCO will never ask for your PIN or online banking password, nor do we have access to your PINs. If anyone tells you otherwise, it’s not us! Delete the email or end the call and notify us right away at 800-445-4483.
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