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COVID-19 Member Information Center

In response to the COVID-19 pandemic, we’re evolving our services to continue serving you safely.

We're Here To Serve You

Update: May 05, 2021 4:30PM PT

We’re Waiving Certificate Early Withdrawal Fees: If accessing your certificate balance early can help with cash flow or peace of mind, you’ll be able to do so without penalty through June. To learn more, visit

In our ongoing efforts to best serve you, we have reopened our branch lobbies. If you visit us in person, you’ll notice a few changes meant to help keep our members, team members, and community safe.  

For priority over drop-in visits, we encourage you to use our scheduling tool to set up virtual, phone, and in-person appointments. For all routine transactions, we urge you to continue using our free digital services.


Access Your Account

As we strive to protect our community while serving you safely and with minimal wait times, we urge you to use our free digital services for routine transactions, including transfers, payments, mobile deposits, returning signed documents, and more.

This is also a great time to set up automatic direct deposit of your paychecks through your employer.

Learn more

Drive-up Services

We continue to offer expanded drive-up services to include routine transactions, instant-issue cards, cashier's and temporary checks, money orders, and more. Visit our branch locations page for specific hours and services.

Business Assistance

If your business has been disrupted by COVID-19, our relief options may be able to help. To learn more, visit our COVID-19 Financial Assistance for Businesses page.

Email Archive

We're sharing the latest on our response to the pandemic through email. If you haven't already done so, update your contact information by calling 800-445-4483.

Learn more

Frequently Asked Questions

Visit our COVID-19 Member FAQ for frequently asked questions about our virtual branch options, SELCO's safety and soundness, economic impact payments, and more. If you have a question we haven’t answered, please give us a call at 800-445-4483.