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PrivateLine Phone Commands

How to Access PrivateLine

  1. Call us at 800-445-4483.
  2. Select Option 3 to access PrivateLine during business hours. (After business hours, select Option 1.)
  3. Enter your member number followed by the # sign.
  4. Enter your PIN (Personal Identification Number) access code followed by the # sign.
    (If you haven't set up a PIN, press 2 on the main menu to speak with a member service representative.)
  5. Enter the last four digits of your Social Security number followed by the # sign.

There are two different ways to use PrivateLine. Menu Mode lets you access your account by navigating a list of options. Expert Mode lets you enter shortcut commands to more quickly access your account without listening to the menus. To quickly switch to Expert Mode, press 4 then 5 after logging in.

See the lists below for all commands in both modes.

Menu Mode

These commands will help you quickly navigate our menus after logging in.

Press 1 for checking information then press...
1 for recent checks
2 for recent deposits
3 for recent transactions
4 for recent withdrawals
5 for check number inquiry
6 for stop payment
7 for dividends and interest
8 for detailed transaction information
9 for transfers and withdrawals
0 to speak with a member service representative
 
Press 2 for savings information then press...
1 for recent deposits
2 for recent withdrawals
3 for recent transactions
4 for transfers and withdrawals
5 for dividends and interest
6 for recent ATM transactions
7 for recent debit card transactions
8 for recent ACH transactions
0 to speak with a member service representative
 
Press 3 for transfers and withdrawals then press...
1 for transfers
2 for withdrawals
4 to choose a different account
0 to speak with a member service representative
 
Press 4 for account maintenance then press...
1 to change your access code
2 to change your preferred language
3 to report a lost or stolen card
4 for a list of your accounts
5 to change to Expert Mode
0 to speak with a member service representative
 

Expert Mode

By switching to expert mode, you can quickly jump to the information you need without having to navigate through the menus.

Balance Information

  • 32# Checking Balance List
  • 52# Loan Information
  • 57# Loan Payment
  • 22# Account Balance
  • 72# Savings Information
  • 12# Savings Balance List
  • 15# List of Open Loans
  • 56# Loan Payoff

Tax Information

  • 43# IRA Information (current year)
  • 33# Dividends and Interest
  • 55# Interest Paid

Other Information

  • 34# Check Number Inquiry
  • 74# Last Payroll Deposit
  • 51# Last Deposit
  • 30# Recent Deposits
  • 31# Recent Withdrawals
  • 24# Recent Transactions
  • 54# Loan History
  • 50# Loan Advances for the Month
  • 76# Transaction by Date and Amount
  • 25# Recently Cleared Checks

Transactions

  • 73# Savings to Checking
  • 37# Checking to Savings
  • 77# Funds Transfer (Account to Account)
  • 53# Loan to Checking
  • 35# Checking to Loan
  • 75# Savings to Loan
  • 58# Loan to Savings
  • 79# Savings Withdrawals *Allows a check withdrawal of available funds from the savings ID specified
  • 39# Transfers and Withdrawals *Allows a check withdrawal of available funds from the checking ID specified
  • 59# Loan Advances *Allows a check withdrawal of available funds from the Line of Credit *(Minimum transaction amount of $50.00)

Additional Requests

  • 66# Stop Payment
  • 61# Make mortgage payment
  • 60# Mortgage Information
  • 62# Log In with Different Account
  • 97# Change Access Code
  • 11# Spanish Language
  • 42# Good-bye
  • 90# Change to Menu Mode