Online Banking

Frequently Asked Questions

Online banking is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. With online banking you can:

  • View your account balances.
  • View your account history.
  • View your eStatements.
  • Transfer funds.
  • Pay bills.
  • View check images.
  • View your pending transactions.
  • Set up account alerts to get notified when certain transactions occur.

Online banking and Bill Pay are both FREE.

To access your account through online banking, you will need the following:

  • Any type of computer that can access the Internet
  • The current version (or two previous versions) of Internet Explorer, Firefox, or Chrome. Safari is only supported on OS-X 10.10 and above.
  • An active account with SELCO Community Credit Union
  • A valid and accessible email address on file with us.

Yes, enrolling in online banking is necessary if you are a new user. Simply click the "Enroll Now" link at the online banking login screen and follow the prompts that walk you through the process.

Very. SELCO uses state-of-the-art network security to ensure the protection of your account information. For more detailed information about how we keep your accounts safe, refer to our Online Banking FAQs within online banking.

You can reset your password by clicking on the "Forgot Password?" link on the online banking login page. Or, you can call the Service Center at 800-445-4483 during business hours so that we may reset your password.

Please send us a Secure Message or call the Service Center at 800-445-4483 during business hours.

SELCO limits electronic transfers made via online banking from certain savings accounts to six per calendar month. Because of this, you cannot make more than six monthly electronic transfers from each savings account, secondary savings account, or money market account.

Online banking operates in real time, so transactions are reflected on your account immediately.

There are no limits on how often you can use online banking.

We'd like to have your current email address on record as a way of notifying you regarding important account information. From time to time, with your permission, we may also send you notifications regarding special offers or other information. We respect our members' privacy, and will never sell or give your email address to anyone.

Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per SELCO account, so if you wish for your joint account holders to have online banking access, you must give them your password and with the answers to your security questions. SELCO will only be able to assist with joint owner access to online banking if the joint owner is an owner of all shares and loans associated with that specific account number.

You may be locked out. As a security feature, if you unsuccessfully attempt to log on to online banking 3 times, access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging on, please call the Service Center at 800-445-4483 during business hours or click on the "Forgot Password?" link on the website to unlock your account.

You can access all of your SELCO accounts.

Yes, online banking supports the current version of Quicken and QuickBooks plus the two previous versions for downloading your account history.

Online banking supports the download of statement data via WebConnect, which does not allow for sending of messages, performing transfers, or sending bill payments.

Visit Quicken Help or QuickBooks Help for more information and support.

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