SELCO and Visa® have automatic fraud controls in place that monitor card activity for suspicious transactions. If suspected fraud is detected, your card may be blocked while Visa Fraud Protection Services contacts you to confirm whether the activity is yours. If we’re unable to reach you, your card will remain blocked until you contact us. We can then take further action, including issuing you a new card.
The following explains what you can expect as we work with you to investigate suspicious card activity and restore card use.
If you’re enrolled in text alerts, we'll contact you by text.
You’ll receive a text message from SELCO including the last four digits of your card number, the transaction amount, and the merchant. You’ll be asked to reply indicating either yes, the charge is authorized, or no, the charge is not yours.
If you’re not enrolled in, or don’t respond to, text alerts, you’ll be contacted by phone.
You’ll receive a call from Visa Fraud Prevention Services about the transaction in question.
You’ll be asked if you recognize or authorized the transaction in question.
How will you know the call is actually Visa and not a fraudster?
To verify your identity, Visa will only ask for:
Visa will never ask for:
If you’re still unsure whether the call is legitimate, or you have other questions, contact us at 800-445-4483.
To manage and secure your card conveniently, we encourage both of the following:
Yes, contactless cards use the same trusted security as chip cards. Each transaction is protected by a dynamic encryption. Just like a chip card, each transaction is accompanied by a one-time code that protects your payment information. Unlike cash, using your contactless card provides an electronic record of your purchases and gives you all the great functionality and convenience of a Visa card.
For every contactless transaction, a unique transaction-specific code is created that secures the cardholder’s payment information. Due to the nature of the code and additional fraud protection processes, it is difficult to use skimmed cardholder information for fraudulent purchases.