Card Manager

Frequently Asked Questions

Card Manager is a free mobile app for SELCO Community Credit Union members. Use it to manage spending and secure your cards from potential fraud right from your device. Download it to your phone or tablet through the Apple App Store or Google Play.

The new app includes the most popular features you’re accustomed to, plus a brand-new travel notice feature.

  • Turn your card off (which blocks all transactions, except for recurring payments, deposits, or credits), and turn it on instantly when you’re ready to make a transaction.
  • Limit card use to only gas stations.
  • Set the spend limit (maximum dollar amount your card can be used for).
  • Decline online, international, or ATM transactions.

In addition to these familiar features, the new app will include the ability to set travel notices for your upcoming trips. With this feature, you can let us know when you’re traveling to avoid inaccurate card declines based on the purchase location.

The new app will no longer support the ability to control your card use based on your device’s GPS or limit card use by lesser-used merchant types. However, there are plenty of ways to stay on top of transactions as they happen through the app’s comprehensive alerts. Receive notifications by text, email, or push notifications for any of the following:

  • Transactions over a certain amount
  • Online or phone transactions
  • International transactions
  • Anytime your card is declined
  • Card used at a gas station
  • ATM withdrawals
  • When your balance drops below a certain amount

Card Manager lets you set limits on how your cards are used, and real-time alerts will let you know exactly when your card is being used. Every step of the way, you’re in complete control.

Yes! You can view your past 10 account transactions within the app by selecting “Transactions.”

Card Manager can only be used for SELCO-issued debit or credit cards. The app cannot be used for SELCO gift cards or cards issued by other financial institutions.

Within Card Manager, you can update the information listed below by selecting “Settings," then clicking “User Profile”:

  • Personal information (phone number, email address). Note: Changes made in Card Manager only apply to the app. To make changes to your SELCO account, use online banking or speak with a SELCO team member.
  • Changing your password.
  • Enable Face ID (on iOS devices) and Fingerprint ID (for Android devices) for logging in to the app.

In addition to offering you complete control over your SELCO cards, the app also provides:

  • Links to locate a branch or ATM nearby
  • A message screen showing all transactions and account alerts sent to the user’s phone
  • SELCO’s contact information
  • Terms and Conditions
  • Privacy Policy
  • Help screen

Any SELCO Community Credit Union member using an Android 4.3 or higher or iPhone on iOS 7 or higher operating system can download Card Manager through their app store. The app is completely free—there’s no initial, monthly, or maintenance fee.

Absolutely! Card Manager requires at least one account to be registered, but additional SELCO-issued cards can be added to your profile at any time.

As soon as you realize your card is lost, open Card Manager and turn your card off by selecting “Card Controls” then tapping “Suspend Card.” When your card is off, it cannot be used to make a purchase. If you find your card, log back in to the app, select “Card Controls,” and under “Suspend Card,” swipe in the other direction to turn your card on, and you’ll be ready to use it again.

If you can’t locate your card, make sure to let us know by calling 800-445-4483 so we can issue you a new card.

Launch the app, tap the “Login” button, and then tap the “Forgot Password” link. An email with instructions for resetting your password will be sent to the email address listed under Settings > User Profile in the Card Manager by SELCO app.

Download the app to your mobile device by searching “SELCO Card Manager” within your app store. Once the download and installation are complete, open the app and tap “New to this app? Start here.” Follow the prompts to complete your registration.

By default, you will receive an alert for all transactions. You can adjust these alerts to receive only those you want by selecting “Alerts” for each card you want to manage. Alerts can be set based on the following transaction types:

  • Transactions over a certain amount
  • Online or phone transactions
  • International transactions
  • Anytime your card is declined
  • Card used at a gas station
  • ATM withdrawals

Changes take effect immediately and can be reversed just as quickly. You can even turn off your card until the moment you present it to a cashier or place an order online.

You can call us at 800-445-4483chat with us during business hours, email us using this form, or visit a local branch. After business hours, call us at 800-445-4483.

Yes. To unsubscribe, log in to the Card Manager app and go to “Manage Card” and select “Delete Card.” This will automatically unsubscribe you from the service. You can also contact us and we’ll be happy to help.

If your card number stays the same, your settings should automatically transfer to the new card (but you may need to update the expiration date and security code). But if your card has a new number, you will need to log in to Card Manager, add the new card, and set up your card controls and alerts (and be sure to delete the old card).

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